FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

 

Q - How come your Waterproof Televisions are cheaper than your direct competitors who offer similar products?

A - Simply put, we only deal directly to customers and not through any distribution channels, meaning the savings we make are reflected in our prices

Q - Do I get a new warranty when I get a replacement 

A - Uncertainty sometimes arises when a product is replaced under a warranty. This does not mean that you receive a new warranty when you receive a replacement. In essence, the contract that you make at the time of sale, which includes the warranty, is formed at the time when you paid the money. Issuing a replacement is something that occurs under the original agreement. It does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase, rather than the clock being re-set on the warranty at the time when your item is replaced.

 

Q - Am I able to purchase additional warranty on top of the 2 years free I receive?

A- We can offer you additional years warranty at only £49 per year.

 

Q - What happens if I am not happy with my Television after purchase?

A - Not a problem, all televisions sold come with 14 days hassle free returns start from the day of receiving delivery of your item. This covers all products purchased from us online/ over the phone.

 

Q - Can i watch Sky on my new Waterproof TV?

A - Certainly, however, you will need to purchase an additional product called a Magic Eye. For queries please do not hesitate to contact our customer service department

 

Q - Will the steam from the bathroom cause the screen to mist?

A - No, all are TVs have state of the art heated screens, preventing any condensation