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To give you full confidence in buying from we provide a 14 day money back guarantee. This allows you to return any order within 14 days of receiving delivery of your item. This covers all products purchased from us online/ over the phone.

To take advantage of this service you must notify us in writing via email within 14 days of your product being delivered. When arranging return of goods please ensure the item is securely packaged and you use a recognised courier service. You are advised to retain proof of posting. Postages are not refundable. If you require us to collect the goods please let us know and we will make the arrangements.

Returned products must be in the original condition supplied with the original packaging. Any products that are noticeably different in condition i/e. the protective film on the screen has been removed will not be accepted.


Our televisions are built to the latest regulations in safety and waterproofing. They feature heated screens to prevent the front misting up in humid conditions and come with a fully waterproof remote control. For this reason, we are happy to offer a 2 year manufacturers warranty on our products in the event of a defect in workmanship or materials. Please keep your invoice of the original purchase as this would be required to validate your warranty in the unlikely event of any issues with your television.

LED Display Pixel Policy:

It is not uncommon for one or more sub-pixels to become fixed in an unchanged state; they may either appear as a bright sub-pixel or a dark sub-pixel. Bright or dark pixels can occur during the production of an LED panel; this is not considered a defect.1-3 inactive pixels is considered acceptable and within industry standard – this is not only our standard but an industry standard for all LED panels. 

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